Something not working, a question about your subscription, or a wrong answer you want to tell us about? Write to us directly — a person reads it, and we reply within two business days.
The fastest way to reach us. Questions, billing problems, bug reports, refunds, privacy requests — all of it comes to this address.
keystonesrealtyllc@gmail.comThe app has a contact form built in, so you do not need an email client:
If your question is not here, email us — we would rather hear from you than have you guess.
Subscriptions are billed by Apple or Google, not by us, so they are cancelled in your store settings:
You can also reach the same place from Profile → Manage Subscription in the app.
Deleting the app does not cancel a subscription. It has to be cancelled in the store, or billing continues.
The free trial is a one-time welcome offer on the yearly plan, shown when you first install the app. You get full PRO access for three days at no cost.
If you do not cancel at least 24 hours before the trial ends, the yearly subscription starts automatically and your store account is charged. Cancel any time during the trial and you pay nothing, keeping PRO until the trial runs out.
The monthly plan has no trial — it bills straight away.
First try Restore Purchases. Open Profile → Manage Subscription and it is at the top right of that screen. It re-links a subscription bought on this or another device, and fixes it in almost every case — particularly after reinstalling the app or moving to a new phone.
Restoring only works in the installed app, and you must be signed in to the same Apple or Google account that made the purchase.
If PRO still does not appear, email us with the store receipt Apple or Google sent you and we will sort it out.
Refunds are handled entirely by the store that took the payment — we have no ability to issue one ourselves.
If a charge looks wrong to you, email us anyway — we will look at what happened and tell you honestly what we find.
Unlimited questions and snaps with no daily limit, our smartest AI model, unlimited faster answers, and no ads or interruptions.
The free version stays free: a set number of AI questions every day, supported by ads. You never have to pay to use the app.
No. Every core feature — photo solving, typed questions, reading, translation, the calculator and chat history — works without signing in.
An account is optional and gives you one thing: your chats, history and saved answers live on the account instead of on one phone, so they follow you to a new device and survive a reinstall.
Open Profile → Log In / Sign Up and choose Continue with Apple or Continue with Google. Those are the only two sign-in methods, and both are handled by Apple and Google themselves — we never see or store a password.
In the app, it takes about ten seconds and you do not need to contact us:
Deletion is immediate and permanent, and removes your email address, name, profile, history and saved answers from our servers.
If you no longer have the app installed, the same thing can be done from this page.
Deleting your account does not cancel a subscription — that is billed by Apple or Google and has to be cancelled in the store.
They are sent over an encrypted connection to our server and to the AI services that generate your answer, and that is what they are used for. We do not use them for advertising and we do not build advertising profiles.
The full detail is in our Privacy Policy.
It happens — AI gets things wrong, and we would genuinely like to know when it does. Send us the question and what you got back, and it helps us improve the model prompts for everyone.
Two things that improve accuracy a lot: crop to the complete question including any diagram, and make sure the whole thing sits inside the white frame before you confirm.
Check that the app is allowed to use the camera — Settings → Solve My Homework AI → Camera on iPhone and iPad, or Settings → Apps → Solve My Homework AI → Permissions on Android.
If the permission is on and the screen is still black, close the app fully and reopen it. If it keeps happening, email us with your device model and OS version — that one detail usually tells us exactly what is going on.
The free tier includes a set number of questions each day. The counter resets automatically — the app tells you the time it comes back.
You can also turn on notifications in Settings and the app will tell you when your questions reset. PRO removes the limit entirely.
The app needs an internet connection to answer a question, because the AI runs on our servers rather than on your phone. Check your connection and try again.
If you are connected and it still fails, it may be us — email us and we will check whether something is down at our end.
Share your code from Profile → Refer & Earn. Your friend installs the app and uses it for seven days, then pastes your code in Profile → Got a Referral Code?. You each get a free week of PRO.
A code can be used once per device, and rewards are capped at 12 weeks. The seven-day wait is there to keep the rewards going to real students.
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To report content you believe infringes your copyright, follow the notice procedure in our DMCA policy or email us at the address above.
