How to delete your account and your data
This page explains how to delete your Solve My Homework AI account, published by Keystone LLC, and exactly what happens to your data when you do.
Your account and its data are removed from our servers straight away. You are signed out on every device you were using.
If you have lost access to your device or can no longer sign in, email us from the email address on the account and we will delete it for you:
| Data | What happens |
|---|---|
| Email address | Deleted immediately |
| Name (if your Apple or Google account provided one) | Deleted immediately |
| Your grade / study level | Deleted immediately |
| Your question history | Deleted immediately |
| Your saved answers | Deleted immediately |
| Anonymous usage counts (how many questions were asked on a device) | Kept up to 90 days to enforce free daily limits and prevent abuse. Not linked to your name or email. |
| Records we must keep by law (for example tax and payment records held by the app stores) | Kept only as long as the law requires |
Deleting your account does not cancel a paid subscription. PRO subscriptions are billed by Apple or Google, not by us, so only they can cancel them.
iPhone / iPad: Settings → your name → Subscriptions
Android: Play Store → Profile → Payments & subscriptions → Subscriptions
Cancel there before deleting your account, or you may keep being charged.
You do not have to delete your whole account to clear your data. Inside the app: