Last updated: September 12, 2026
This Privacy Policy describes how information is collected, used, disclosed, and protected when you use the Solve My Homework AI mobile application (the "App"). By using the App, you agree to the practices described in this Policy. If you do not agree, please do not use the App. Capitalized terms not defined here have the meanings given in the Terms of Service.
1.1 This Policy applies to information processed through the App on iOS and Android, and to communications you send to us. 1.2 This Policy does not apply to the practices of third parties we do not control, including the Apple App Store, Google Play, or the third-party processing services described in Section 5, each of which maintains its own privacy policy. 1.3 We may update this Policy from time to time as described in Section 13.
2.1a Reinstall protection. On iOS, the App stores a random continuity value in the device Keychain; on Android, it uses an app-signing-key-scoped Android identifier. The App creates a one-way, app-scoped cryptographic digest from that value, and the raw value is not sent to our servers. The digest reconnects a reinstall to the same anonymous server record so deleting the App does not create new free allowances, Faster Answers, or Daily Rewards. We use it only for continuity, entitlement, security, and abuse-prevention purposes. 2.1 Anonymous device identifier. When the App is first launched, it generates a random identifier that is not derived from your name, email address, phone number, or hardware serial number. This identifier is used to enforce usage limits, verify PRO access, associate an optional account with this device, operate referrals, remember notification permission, measure aggregate feature use, prevent abuse, and diagnose reliability problems. It is distinct from the mobile advertising identifier described in Section 2.6. 2.2 Content you submit. When you type a question, submit a writing request, or photograph material, the text or image you submit is transmitted over an encrypted connection to our server and to the third-party processors described in Section 5 for the purpose of generating a response. If you sign in, limited history and answers you choose to save may also be stored as described in Sections 2.9 and 7.1. 2.3 Subscription information. If you purchase a PRO subscription, the transaction is processed entirely by Apple or Google. We receive only an anonymized entitlement status through our subscription management provider. We never receive your payment card number, billing address, or other payment credentials. 2.4 Support communications. If you contact us by email or through the in-App contact or feedback forms, we receive the information you choose to include. 2.5 Information we do NOT collect automatically. The App works without an account. If you do not sign in or contact us, we do not ask for your name, email address, physical address, phone number, contact list, precise geolocation, browsing history, or biometric data. If you choose Sign in with Apple or Sign in with Google, the account information listed in Section 2.9 is collected. We do not use submitted Content for advertising or build advertising profiles about you. 2.6 Advertising data (free tier). The free version displays non-personalized advertisements served through Google AdMob. Google may process limited technical information for delivery, frequency capping, reporting, and fraud prevention. The App does not track you across other apps or websites and does not request permission to do so. PRO subscribers do not see advertisements. See Sections 5 and 12.
2.9 Optional account information. The App works fully without an account. If you choose to create one, we collect and store the following:
2.10 Signing in. The App offers Sign in with Apple and Sign in with Google only. Both are handled by Apple and Google themselves; we never see or store a password.
2.11 We do not sell, rent, or share account information with advertisers. Creating an account does not change the advertising you see: all advertising in the App is non-personalised for every user, signed in or not.
2.11A Temporary History. The App offers a Temporary History setting. When it is switched on, any chat you start while it is on is held only in the memory of the App for as long as that chat is open: it is not written to your device's storage, does not appear in Chats or History, and is discarded when you leave it. Switching the setting off keeps the chat you are in. Chats you saved before switching the setting on are not affected by it. This setting controls what is kept on your device; it does not change what is described in Section 2.2, because a question still has to be sent to our server and to the processors in Section 5 in order to be answered at all.
2.12 Deleting your account. You can delete your account and everything in it at any time from Settings → My Account → Delete my account, without contacting us. Deletion is immediate and permanent, and removes your email address, name, profile, history, and saved answers from our servers. Your app-store subscription is billed separately by Apple or Google and is not cancelled by deleting your account — cancel that through the store.
2.14 Reliability diagnostics. To monitor reliability, we may retain bounded operational records such as request type, duration, first-answer timing, fallback or cancellation reason, and final state. These records are designed not to include your photos, prompts, or answer text. The App uses simple student-facing progress and error wording; raw provider or server details are not shown in the progress status.
2.13 Interface translation. If you select a language the App does not ship with, the English wording of the App's own buttons and labels is sent to our AI provider to be translated, and the translated wording is cached on our server so it does not need translating again. This contains no personal information — only the App's own interface text.
3.1 We use the information described above to: (a) generate the answers, explanations, translations, writing assistance, and calculations you request; (b) enforce free-tier daily limits; (c) verify and honor PRO subscription entitlements; (d) maintain the security, stability, and performance of the App and our server infrastructure; (e) respond to support inquiries; (f) display non-personalized advertisements to free-tier users through Google AdMob, as described in Section 2.6; and (g) comply with applicable legal obligations. 3.2 We do NOT use the Content you submit — your questions, images, or text — to build advertising profiles or to target advertising, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Because all advertising in the App is non-personalized, advertisements are never selected using your Content, your interests, or your activity in other apps. 3.3 We do not use your Content to train our own artificial intelligence models. Third-party processors handle data in accordance with their own published policies, as described in Section 5.
Where the General Data Protection Regulation or the UK GDPR applies, we process information on the following legal bases: (a) performance of a contract, in order to provide the App and generate responses you request; (b) legitimate interests, in order to secure and operate the service, prevent abuse of free-tier limits, and improve reliability, balanced against your rights and freedoms; (c) consent, where you give it for a specific device function, such as allowing the App to use your camera, your microphone, or to send you notifications, which you may withdraw at any time in your device settings; and (d) compliance with legal obligations, where processing is necessary to comply with applicable law.
5.1 We share information only as necessary to operate the App, with the following categories of processors: (a) AI processing providers (currently OpenAI), which receive the text of your questions and, where applicable, images you submit, in order to generate responses; (b) optical character recognition providers (currently Google Cloud Vision), which may receive images you submit in order to extract text, where that feature is enabled; (c) subscription management providers (currently RevenueCat), which process anonymized subscription entitlement data; (d) hosting and infrastructure providers, which process data incidentally in the course of operating our servers; and (e) advertising providers (currently Google AdMob), which serve non-personalized advertisements to free-tier users and, in doing so, process a mobile advertising identifier and related device information as described in Section 2.6. 5.2 Each processor or partner acts under its own privacy policy and applicable data-processing terms. 5.3 We may also disclose information: (a) if required to do so by law, regulation, subpoena, or other legal process; (b) to enforce our Terms of Service or protect the rights, property, or safety of the Provider, our users, or the public; (c) in connection with a merger, acquisition, financing, or sale of assets, in which case the successor entity will be bound by this Policy or will provide notice of changes; and (d) with your consent.
If, and only if, You grant notification permission on Your device, the Application schedules reminders locally on that device. There are three, and no others: when Your daily questions reset; when Your Faster Answers reset; and, only if You started a free trial and left the reminder switch on the trial card turned on, one warning before that trial ends and converts to a paid subscription. The Application does not use these reminders for advertising or promotional messages. You may withdraw permission at any time in Your device settings; the Application then cancels its pending reminders.
7.1 Images you photograph are processed to generate an answer and are not written to our persistent server storage. For signed-out users, question content is processed transiently. If you sign in, limited text history and answers you choose to save are stored with your account so they can sync across devices; you can clear that history or delete the account in the App. 7.2 Usage counters associate the anonymous device identifier with dates and counts and are retained as needed to enforce limits and prevent abuse. 7.3 Subscription and referral entitlement records are retained as needed to honor access, prevent repeated redemption, resolve billing issues, and meet legal obligations. 7.4 Support and feedback messages are retained as reasonably necessary to address inquiries and maintain business records. 7.5 Advertising data collected by Google AdMob is retained under Google's policies. 7.6 We may retain information longer where required by law, or in anonymized or aggregated form that does not identify you. 7.7 Reliability diagnostics are retained only as reasonably necessary to monitor failures, improve reliability, prevent abuse, and comply with legal obligations; they are designed not to include your photos, prompts, or answer text.
8.1 All traffic between the App and our servers is encrypted in transit using HTTPS/TLS. 8.2 Secret credentials - the keys that can spend money, read data, or act on our behalf - are stored server-side and are never embedded in the App or distributed to devices. The App does contain public client identifiers, such as the publishable subscription-SDK keys and advertising unit identifiers that let a device talk to those providers at all. They are designed to be public, are visible inside any installed app, and give no access to your information or to our servers. 8.3 We employ commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. 8.4 No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use the App at your own risk to the extent permitted by applicable law.
Our servers and processors may be located in countries other than your own, including the United States. Where information is transferred from the European Economic Area, the United Kingdom, or Switzerland to a country that has not received an adequacy decision, we rely on appropriate safeguards recognized by applicable law, such as standard contractual clauses implemented by our processors.
10.1 The App is intended for students aged thirteen (13) and older, and is not directed to children under thirteen (13). 10.2 We do not knowingly collect personal information from children under thirteen (13) (or the higher minimum age applicable in your jurisdiction). The App minimizes data collection, does not collect precise location, offers optional rather than required accounts, and uses non-personalized advertising. 10.3 If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at the address in Section 14 and we will delete it. 10.4 Users under eighteen (18) should use the App only with the involvement and consent of a parent or guardian, as described in the Terms of Service.
11.1 Depending on your jurisdiction, you may have some or all of the following rights with respect to personal information: the right to access, the right to correction or rectification, the right to deletion or erasure, the right to restrict or object to processing, the right to data portability, the right to withdraw consent, and the right to lodge a complaint with a supervisory authority. 11.2 California residents: the California Consumer Privacy Act, as amended by the California Privacy Rights Act, grants rights to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell your personal information for money. Because all advertising in the App is non-personalized, we do not engage in "sharing" for cross-context behavioral advertising as that term is defined under California law. We will not discriminate against you for exercising your rights. 11.3 You can further limit ad-related data collection by using your device's settings to reset or limit your mobile advertising identifier, and by subscribing to PRO, which removes advertisements entirely. 11.4 If you use the App without signing in, deleting the App removes its local records from that device, but server-side usage and referral-abuse records may be retained as described in Section 7. If you created an account, deleting the App does not delete that account; use the in-App Delete my account control or contact us to request deletion. 11.5 To exercise any right, or if you have questions about your data, contact us at the address in Section 14. We may need to verify your request and will respond within the time required by applicable law. 11.6 Do Not Track: the App does not respond to browser Do Not Track signals because it does not engage in cross-site or cross-app tracking.
The App may contain links to, or open, third-party websites and services, including your device's subscription settings and app store review pages. We are not responsible for the privacy practices or content of such third parties, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party service you use, including: OpenAI (openai.com/policies), Google Cloud (cloud.google.com/terms), Google AdMob and Google advertising technologies (policies.google.com/technologies/ads), RevenueCat (revenuecat.com/privacy), Apple (apple.com/legal/privacy), and Google Play (policies.google.com/privacy).
We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the "Last updated" date at the top of this Policy and, where required by applicable law, provide additional notice within the App. Changes are effective when posted. Your continued use of the App after changes become effective constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: keystonesrealtyllc@gmail.com Solve My Homework AI · contact: keystonesrealtyllc@gmail.com